If you receive an item that is not as advertised please send photo's to our email Claims must be made within 3 days of receiving your package. If the order you purchased is returned to sender due to an insufficient address or delivery rejected we will charge a 25% restocking fee and the cost of the label. This is stated in the description of the item.įee can be waived if you choose to exchange or receive for store credit. If you want an in stock item to ship immediately, please make multiple transactions.Īny cancellation request after the 24 hours will incur a 20% cancellation fee.Ĭertain item's can not be cancelled. Your items will ship once all pre-order items have arrived. If you order multiple items in one transaction, and your transaction includes a pre-order item. We appreciate your patience and understanding. Please allow up to 3-5 Business day's after placing your order for us to process.ĭuring Conventions/Peak season this time will be extended until after the convention is over (conventions add 3 additional days)Īs of October - December please allow 8-12 business days for orders to get fulfilled as we are now in PEAK/HOLIDAY season. Our mission is to package all your item's with amazing care. Please note any order of 3+ of the same SKU (Funko POP) will not include protectors.
